Introduction
At Michael King Coaching, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching services. We adhere to the standards set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
In providing our coaching services, we may collect and process the following types of information:
Personal Identification Information: Name, address, email address, phone number, and other contact details.
Professional Information: Job title, employer, professional background, and goals related to the coaching program.
Session Notes and Progress: Any notes taken during coaching sessions, goals set, and progress notes.
Payment Information: Details necessary for payment processing, such as card information (processed through secure third-party payment processors).
Technical Information: IP address, browser type, and session data when using our online services.
2. How We Use Your Information
Your information is used strictly to provide, personalise, and improve our coaching services:
To Deliver Coaching Services: Personal data helps tailor coaching sessions, set relevant goals, and monitor progress.
To Process Payments: Necessary information is used to process payments for our services.
To Communicate: Contact information is used to respond to enquiries, provide session reminders, and communicate coaching updates.
For Internal Research: De-identified data may be used to improve our services and understand coaching outcomes.
3. Sharing and Disclosure of Information
We do not share your personal data with third parties except in the following situations:
With Your Consent: If a referral or additional service is recommended, we will seek your permission before sharing details.
Service Providers: We may share information with third-party providers who perform services on our behalf (e.g., payment processors).
Legal Obligations: If required by law or legal process, we may disclose personal information as necessary to comply with legal obligations.
4. Data Security
We implement strong security measures to protect your personal data. All sensitive information (such as payment details) is transmitted securely, and access to your information is restricted to authorised personnel only.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Session notes and other relevant data may be kept for up to seven years to meet professional and regulatory requirements, after which they will be securely deleted.
6. Your Rights
Under UK data protection laws, you have several rights regarding your personal information:
Right to Access: You may request a copy of your personal data.
Right to Rectification: You can ask to correct any inaccurate or incomplete data.
Right to Erasure: In certain circumstances, you may request that we delete your personal information.
Right to Restrict Processing: You have the right to request limited use of your data.
Right to Data Portability: You may request that your data be transferred to another organisation.
Right to Object: You may object to the processing of your data in certain instances.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on our website, and significant updates will be communicated directly.
8. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us at:
Michael King Coaching
16 Homestead Gardens, Hadleigh, Essex, SS7 2AB
Email: michael@michaelkingcoaching.co.uk
Phone: 07757689503